Questions?

We’re here to answer any questions you have about our management & optimisation services.
If you can’t find an answer below, just get in touch!

Guesthoo & Our Services

Guesthoo specialise in managing properties in Cornwall through online platforms such as Airbnb and Sawdays. We do everything an estate agent does and more, but for less than half the price!

Search engine optimisation (SEO) aims to maximise the number of visitors to a particular website by increasing that website’s ranking in search results. Keyword SEO involves analysing groups of search terms to determine which of these terms is searched for most by potential guests. It also involves other techniques that are more specific to Airbnb’s search engine. To find out more, follow our blog

Airbnb regularly updates/introduces new features that can affect the way search results are determined e.g. instant book, the smart pricing tool, as well as changing the way their search algorithm works. For this reason, SEO is a constant process.

The SmartListing package begins with a troubleshoot report where we analyse your listing to determine what can be improved. Our professional Airbnb copywriters then rewrite your description, summary and title to increase guest interaction. This involves keyword research to determine which are the most popular tourist attractions in your area, ultimately increasing your listing’s click through rate. Finally, we provide ongoing Airbnb SEO such as daily logins and regular price assessments to ensure your listing maintains its ranking. We also keep on top of any new Airbnb updates that can affect listing placement in search results, and update our methods accordingly. 

If you do not use Airbnb, we will create a listing for your property in your name. If you do, we will optimise your listing using the same methods as the SmartListing package. We then work with you to create a property guide for your guests. Our 24/7 response team handles all guest enquiries, communication and support. We also coordinate key exchanges, cleaning services and amenity restocks, as well as post-booking services such as review writing.

We will suggest some of our tried and tested key exchange solutions, as well as coordinating exchanges and check ins with guests.

Availability and use

No, using our service does not violate the terms of service.

Wherever you are in the world, we are able to optimise your listing with our SmartListing package! However, our full management package is limited to Cornwall, UK.

Account management

The Airbnb additional hosts feature means you will have full access to your account should you wish to view transactions or track any changes. Although, we request that you do not interact with guests to prevent confusion.

This is up to you, if you would still like to receive emails from Airbnb this can be arranged.

We will not change or have access to any sensitive information such as credit card details.

Cleaning, guest supplies and other services

We do not yet offer our own cleaning services, but can suggest trusted third party cleaning services in the areas in which our full management currently operates. If you already have a cleaning company, we will coordinate with them.

We do not currently provide guest amenities. However, we will share knowledge of several UK based companies offering toiletries, towels etc at wholesale prices. We then coordinate restocks for you!

Airbnb provide a free professional photography service which we will arrange if you qualify. If not, we will provide support on how to take your own photos or suggest a photography service.

Payment and Pricing

If you choose our full management package, cleaning costs or other third party services are not included in the 15% fee. We can manage payment for cleaning services, or you can manage this yourself. Most hosts charge a cleaning fee and pass this on to the guest, so this is suggested.

We use 256-BIT encryption across our site (this is the level of encryption used by banks), and we use Stripe to manage all of our payments. This is a secure service used by millions of clients all over the world.

“I’ve used countless rental agencies and only ever had a handful of summer bookings at our property near Mevagissey, Cornwall. Guesthoo increased our annual revenues by more than 3 times and we now have bookings all year round! I can’t believe it!” Andrew, Cornwall.