Case Study – Victoria L

Victoria got in touch with a beautiful property just outside of Tintagel, North Cornwall. They’d been managing it themselves before that, but were struggling to keep it up with their busy personal lives. We knew it had a lot of potential and were thrilled to step in to help.

What were your main concerns or challenges before working with us?

My brother and I both work full-time, so we couldn’t realistically manage a holiday let alongside our jobs. We knew we needed an agency we could rely on. We had also heard that many local properties were struggling to secure bookings – even in peak season – which made us cautious. Although the projections Guesthoo provided looked fantastic, we were worried real bookings might not match up.

Over a year on, those concerns have completely gone: the team’s projections have not only been met but exceeded. We achieved over 80% occupancy in our first year, with our first two summers fully booked with week-long stays. Initially, we were unsure about offering shorter breaks outside peak season, but the team’s expertise really shone through, and those shorter stays have also been a great success.

How has your experience been since we began managing the property?

From the moment we started working with Guesthoo, the experience has been exceptional. They took all the stress away – finding us a wonderful housekeeper, arranging repairs and maintenance, and providing clear, practical guidance in the early stages. The team even visited the property in person to offer tailored recommendations, which made us feel really supported.

We’ve been thrilled with the consistently high levels of bookings throughout the year, far beyond what we expected. We trust Guesthoo completely with pricing, strategy, and guest management. Beyond their expertise, the whole team is approachable, responsive, and genuinely friendly. It feels like nothing is ever too much trouble!

Have there been any standout moments or results?

Getting our very first booking so quickly after going live was a huge milestone! Even now, we still get excited every time a new booking comes in. One of the most rewarding aspects has been the feedback – we’ve already received nearly 50 reviews, all of them overwhelmingly positive. Guests consistently praise how responsive and helpful the Guesthoo team is, which is wonderful recognition of the service they provide.

Is there anything else you’d like to say?

We would wholeheartedly recommend GuestHoo to any property owner looking to start a holiday let. The team is knowledgeable, proactive, and incredibly supportive, making the entire process stress-free. They expertly handle every aspect of management, from bookings to coordinating maintenance, giving us complete peace of mind that our property is in safe hands.

Our first year has far exceeded expectations, with fantastic occupancy rates and glowing guest reviews. Guesthoo’s ability to stay ahead of booking trends and promote across multiple platforms really sets them apart from traditional agencies.

View Property